# FAQ

> Advice and answers from the AutoTuner team

## Nederlands

### Basisgebruik

- [Volg uw supportticket op vanaf uw smartphone](https://help.autotuner.com/nl/articles/6882188-volg-uw-supportticket-op-vanaf-uw-smartphone.md): Scan de QR-code en upload uw foto's eenvoudig
- [Software LQ/HQ-modi](https://help.autotuner.com/nl/articles/5373143-software-lq-hq-modi.md): Wat is het verschil en hoe wisselen
- [Hoe foutenlogfile te exporteren](https://help.autotuner.com/nl/articles/2984939-hoe-foutenlogfile-te-exporteren.md): Zip-file met logboeken + screenshot voor support team
- [BETA-protocollen](https://help.autotuner.com/nl/articles/5929978-beta-protocollen.md): Hoe werkt het BETA-programma?
- [Gebruik voorzorgsmaatregelen](https://help.autotuner.com/nl/articles/2984792-gebruik-voorzorgsmaatregelen.md): Veiligheid
- [Hoe een supportaanvraagticket in te dienen](https://help.autotuner.com/nl/articles/2984856-hoe-een-supportaanvraagticket-in-te-dienen.md): Contact opnemen met support
- [Bosch MEDC17 back-up extractor](https://help.autotuner.com/nl/articles/5333410-bosch-medc17-back-up-extractor.md): Extraheer en update EEPROM en Flash apart
- [Software downloaden en instellen](https://help.autotuner.com/nl/articles/2984944-software-downloaden-en-instellen.md): AutoTuner-software installeren
- [Kan AutoTuner de files wijzigen?](https://help.autotuner.com/nl/articles/4783839-kan-autotuner-de-files-wijzigen.md): Wat zijn de functies van AutoTuner?
- [Serienummer tool \(ID\)](https://help.autotuner.com/nl/articles/2984991-serienummer-tool-id.md): Hoe u uw tool-ID kunt vinden
- [VAG FRF-selectievenster](https://help.autotuner.com/nl/articles/2984764-vag-frf-selectievenster.md): \(update, downgrade en back to stock\)
- [Hoe voeg ik een ECU/OBD-locatie toe?](https://help.autotuner.com/nl/articles/4569783-hoe-voeg-ik-een-ecu-obd-locatie-toe.md)
- [Hoe te dataloggen met AutoTuner](https://help.autotuner.com/nl/articles/3920632-hoe-te-dataloggen-met-autotuner.md): Hoofdprocedure + tips en trucs
- [Parallelle installatie met andere programma's](https://help.autotuner.com/nl/articles/2984963-parallelle-installatie-met-andere-programma-s.md)
- [Bosch ECU wachtwoord lezen](https://help.autotuner.com/nl/articles/2984801-bosch-ecu-wachtwoord-lezen.md): Alles-in-één proces
- [Betekenis van de knoppen](https://help.autotuner.com/nl/articles/2984754-betekenis-van-de-knoppen.md): Lezen, schrijven, identificeren, OBD-ontgrendelingspatch...
- [Waarom moet u altijd de ECU lezen voordat u het getunede file schrijft?](https://help.autotuner.com/nl/articles/4027883-waarom-moet-u-altijd-de-ecu-lezen-voordat-u-het-getunede-file-schrijft.md)
- [Betekenis van de LED's](https://help.autotuner.com/nl/articles/2984805-betekenis-van-de-led-s.md): Wit, blauw en oranje
- [Selectie voertuigen](https://help.autotuner.com/nl/articles/2984809-selectie-voertuigen.md)
- [Virtueel lezen versus normaal lezen](https://help.autotuner.com/nl/articles/2984786-virtueel-lezen-versus-normaal-lezen.md): Wat is virtueel lezen?
- [Compatibles & ondersteunde voertuigen](https://help.autotuner.com/nl/articles/2984789-compatibles-ondersteunde-voertuigen.md): Voertuigen lijst
- [Filesformaten](https://help.autotuner.com/nl/articles/2984768-filesformaten.md): master, slave and backup
- [Back-up file](https://help.autotuner.com/nl/articles/2984015-back-up-file.md): Hoe te gebruiken
- [OBD-ontgrendelingspatch](https://help.autotuner.com/nl/articles/3947574-obd-ontgrendelingspatch.md): Ontgrendelen van OBD-bewerkingen op een ECU

### AutoTuner Cloud

- [AT Cloud - Branding creatie](https://help.autotuner.com/nl/articles/10923310-at-cloud-branding-creatie.md): Step-by-step guide on how to create a branding
- [AT Cloud - Master operations](https://help.autotuner.com/nl/articles/10868437-at-cloud-master-operations.md)

### Mail-in Unlock

- [Waarom kiezen voor Mail-in Unlock?](https://help.autotuner.com/nl/articles/11562712-waarom-kiezen-voor-mail-in-unlock.md)
- [Stapsgewijze Procedure](https://help.autotuner.com/nl/articles/11562790-stapsgewijze-procedure.md): Hoe verloopt het Mail-in Unlock-proces precies?
- [Hoe lang duurt de interventie?](https://help.autotuner.com/nl/articles/11562958-hoe-lang-duurt-de-interventie.md)
- [Is de unlock gekoppeld aan een specifiek tool?](https://help.autotuner.com/nl/articles/11563028-is-de-unlock-gekoppeld-aan-een-specifiek-tool.md)
- [Is de prijs van de Mail-in Unlock vast?](https://help.autotuner.com/nl/articles/11563139-is-de-prijs-van-de-mail-in-unlock-vast.md)
- [Wat als het pakket verloren gaat?](https://help.autotuner.com/nl/articles/11563371-wat-als-het-pakket-verloren-gaat.md)
- [Wat gebeurt er als de fabrikant het voertuig bijwerkt?](https://help.autotuner.com/nl/articles/11589010-wat-gebeurt-er-als-de-fabrikant-het-voertuig-bijwerkt.md)
- [Vereisen alle updates een Mail-in Unlock?](https://help.autotuner.com/nl/articles/11589047-vereisen-alle-updates-een-mail-in-unlock.md)
- [Wat als de klant zijn voertuig niet wil achterlaten?](https://help.autotuner.com/nl/articles/11589056-wat-als-de-klant-zijn-voertuig-niet-wil-achterlaten.md)
- [Uitsluitingsclausules](https://help.autotuner.com/nl/articles/11589118-uitsluitingsclausules.md)
- [Wat als de UNLOCK mislukt ondanks een werkende ECU?](https://help.autotuner.com/nl/articles/11589183-wat-als-de-unlock-mislukt-ondanks-een-werkende-ecu.md)
- [Hoe werkt de btw bij aankopen binnen de Europese Unie?](https://help.autotuner.com/nl/articles/12570634-hoe-werkt-de-btw-bij-aankopen-binnen-de-europese-unie.md)

### Accessoires

- [Universele kabel + universele doos](https://help.autotuner.com/nl/articles/2984815-universele-kabel-universele-doos.md): ATUC050
- [Stroomadapter](https://help.autotuner.com/nl/articles/2984844-stroomadapter.md): ATPS001
- [Bosch sonde](https://help.autotuner.com/nl/articles/2984821-bosch-sonde.md): Bosch sonde voor Boot bewerkingen ATP050
- [OBD-bewerkingen](https://help.autotuner.com/nl/articles/2984854-obd-bewerkingen.md)
- [AutoTuner hardware- en softwareaanpassing](https://help.autotuner.com/nl/articles/2984739-autotuner-hardware-en-softwareaanpassing.md): Aangepaste branding

### Klantaccount & Master/Slave

- [Geen abonnement, gratis updates.](https://help.autotuner.com/nl/articles/6340621-geen-abonnement-gratis-updates.md): Hoe kan AutoTuner werken zonder abonnement?
- [Slavefiles decoderen en back-up maken](https://help.autotuner.com/nl/articles/2984977-slavefiles-decoderen-en-back-up-maken.md)
- [Geavanceerde masteraccounts](https://help.autotuner.com/nl/articles/5612192-geavanceerde-masteraccounts.md): Speciale functies voor u en uw slaven
- [Hoe te registreren](https://help.autotuner.com/nl/articles/2984997-hoe-te-registreren.md): Uw AutoTuner-account aanmaken
- [Hoe koppelt u uw tool aan uw account](https://help.autotuner.com/nl/articles/2984967-hoe-koppelt-u-uw-tool-aan-uw-account.md)
- [Tool overzetten naar een nieuwe account](https://help.autotuner.com/nl/articles/5332610-tool-overzetten-naar-een-nieuwe-account.md): Eigendom van het Tool wijzigen
- [Wat is het verschil tussen Master- en Slave-Tool?](https://help.autotuner.com/nl/articles/2984985-wat-is-het-verschil-tussen-master-en-slave-tool.md)
- [Tweedehands Tools](https://help.autotuner.com/nl/articles/4126796-tweedehands-tools.md): Wat je moet weten.
- [Gratis updates](https://help.autotuner.com/nl/articles/2984812-gratis-updates.md): Hoe kan ik de lijst met voertuigen handmatig bijwerken?
- [Slave Tool overzetten of upgraden naar Master](https://help.autotuner.com/nl/articles/3711001-slave-tool-overzetten-of-upgraden-naar-master.md)
- [EVC WinOLS-plugin voor beheer van Slave-bestanden](https://help.autotuner.com/nl/articles/5688755-evc-winols-plugin-voor-beheer-van-slave-bestanden.md): Slavebestanden coderen/decoderen via WinOLS
- [Nieuwe API \(per 01-04-2025\)](https://help.autotuner.com/nl/articles/10682405-nieuwe-api-per-01-04-2025.md): Dit is de nieuwe werking van de AutoTuner API.
- [Geldigheid van slave-bestanden](https://help.autotuner.com/nl/articles/11927984-geldigheid-van-slave-bestanden.md)

### Veelgestelde vragen over ECU en TCU

- [V46.X](https://help.autotuner.com/nl/articles/4626066-v46-x.md)
- [Denso VEA](https://help.autotuner.com/nl/articles/4626012-denso-vea.md): Renesas & Freescale
- [MED17.7.5](https://help.autotuner.com/nl/articles/4626044-med17-7-5.md)
- [EDC17CP45](https://help.autotuner.com/nl/articles/4626072-edc17cp45.md)
- [SID305](https://help.autotuner.com/nl/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/nl/articles/4626083-sid208.md)
- [Getrag DC4 TCU](https://help.autotuner.com/nl/articles/4630908-getrag-dc4-tcu.md): Onmogelijk lezen over Renault
- [McLaren dyno mode](https://help.autotuner.com/nl/articles/4222514-mclaren-dyno-mode.md): Hoe het in te schakelen

### Dealer

- [Een Tool activeren](https://help.autotuner.com/nl/articles/9827330-een-tool-activeren.md): Een activatie aanvragen

## English

### AutoTuner Tool

- [Follow-up your support ticket from your smartphone](https://help.autotuner.com/en/articles/6882188-follow-up-your-support-ticket-from-your-smartphone.md): Scan the QR code and upload your photos easily
- [Software LQ/HQ modes](https://help.autotuner.com/en/articles/5373143-software-lq-hq-modes.md): What's the difference and how to switch
- [How-to export error logs file](https://help.autotuner.com/en/articles/2984939-how-to-export-error-logs-file.md): Zip file containing logs + screenshot for support team
- [Beta & Public Beta protocols](https://help.autotuner.com/en/articles/5929978-beta-public-beta-protocols.md): How does it work?
- [Use precautions](https://help.autotuner.com/en/articles/2984792-use-precautions.md): Safety
- [How-to submit a support request ticket](https://help.autotuner.com/en/articles/2984856-how-to-submit-a-support-request-ticket.md): Contact support
- [Bosch MEDC17 backup extractor](https://help.autotuner.com/en/articles/5333410-bosch-medc17-backup-extractor.md): Extract and update EEPROM and Flash separately
- [Software download & setup](https://help.autotuner.com/en/articles/2984944-software-download-setup.md): How-to install AutoTuner software
- [Can AutoTuner modify the files?](https://help.autotuner.com/en/articles/4783839-can-autotuner-modify-the-files.md): What are the features offered by AutoTuner?
- [Tool serial number \(ID\)](https://help.autotuner.com/en/articles/2984991-tool-serial-number-id.md): How-to find your device ID
- [VAG FRF selection window](https://help.autotuner.com/en/articles/2984764-vag-frf-selection-window.md): \(update, dowgrade and back to stock\)
- [How to add an ECU/OBD location?](https://help.autotuner.com/en/articles/4569783-how-to-add-an-ecu-obd-location.md): Send us your ECU/OBD location pictures
- [How to datalog with AutoTuner](https://help.autotuner.com/en/articles/3920632-how-to-datalog-with-autotuner.md): Main procedure + tips and tricks
- [Parallel installation with other programs](https://help.autotuner.com/en/articles/2984963-parallel-installation-with-other-programs.md)
- [Bosch ECUs password reading](https://help.autotuner.com/en/articles/2984801-bosch-ecus-password-reading.md): All-in one process
- [Meaning of the buttons](https://help.autotuner.com/en/articles/2984754-meaning-of-the-buttons.md): Read, Write, Identify, OBD unlock patch...
- [Why should you always read the ECU before writing the tuned file?](https://help.autotuner.com/en/articles/4027883-why-should-you-always-read-the-ecu-before-writing-the-tuned-file.md)
- [Meaning of the LEDs](https://help.autotuner.com/en/articles/2984805-meaning-of-the-leds.md): White, blue and orange
- [Vehicles selection](https://help.autotuner.com/en/articles/2984809-vehicles-selection.md)
- [Virtual Read vs Normal Read](https://help.autotuner.com/en/articles/2984786-virtual-read-vs-normal-read.md): What is a virtual read ?
- [Compatible & supported vehicles](https://help.autotuner.com/en/articles/2984789-compatible-supported-vehicles.md): Vehicles list
- [Files formats](https://help.autotuner.com/en/articles/2984768-files-formats.md): master, slave and backup
- [Backup file](https://help.autotuner.com/en/articles/2984015-backup-file.md): How-to use
- [OBD Unlock patch](https://help.autotuner.com/en/articles/3947574-obd-unlock-patch.md): Unlocking OBD operations on an ECU
- [ECU Protection Introduction Dates](https://help.autotuner.com/en/articles/12081074-ecu-protection-introduction-dates.md)

### AutoTuner One

- [Create a branding for the One](https://help.autotuner.com/en/articles/10982707-create-a-branding-for-the-one.md): Step-by-step guide on how to create a branding for your One
- [Implement a branding for the One](https://help.autotuner.com/en/articles/10982515-implement-a-branding-for-the-one.md): Step-by-step guide on how to implement a branding on your One
- [The meaning of the different LED colors](https://help.autotuner.com/en/articles/10983670-the-meaning-of-the-different-led-colors.md): Better understand the meaning of the different LED colors of the One
- [Compatibility & supported vehicles for the One](https://help.autotuner.com/en/articles/10983716-compatibility-supported-vehicles-for-the-one.md): The number of vehicles supported by the AT One is constantly growing
- [Pack the One](https://help.autotuner.com/en/articles/11019352-pack-the-one.md): Here are the steps to pack the One
- [Activate the One](https://help.autotuner.com/en/articles/11019591-activate-the-one.md): Mandatory procedure before sending a One
- [Vehicle sheet](https://help.autotuner.com/en/articles/11021640-vehicle-sheet.md): Centralize all information regarding the car, the tools used, and all related interactions.
- [How to disable Apple Carplay / Android Auto](https://help.autotuner.com/en/articles/11122019-how-to-disable-apple-carplay-android-auto.md): Procedure for disabling Apple Carplay/Android Auto to ensure a good connection between your phone and the One.
- [Supporting your customers](https://help.autotuner.com/en/articles/11138210-supporting-your-customers.md): Communicate, troubleshoot, and track activity logs with ease.
- [Remotely view or control your customer’s phone screen](https://help.autotuner.com/en/articles/11138619-remotely-view-or-control-your-customer-s-phone-screen.md): If you need to guide a customer remotely or see what they see on their phone, you can use remote support or screen sharing apps.
- [Download mobile app](https://help.autotuner.com/en/articles/11163742-download-mobile-app.md): MyFlasher white label app available on Android and iOS
- [Is there a minimum price for the One tool?](https://help.autotuner.com/en/articles/11185387-is-there-a-minimum-price-for-the-one-tool.md): Minimum selling price
- [Is there any additional fee?](https://help.autotuner.com/en/articles/11185390-is-there-any-additional-fee.md): No hidden fees or subscriptions.
- [How many files can be sent to the AT One user?](https://help.autotuner.com/en/articles/11185457-how-many-files-can-be-sent-to-the-at-one-user.md): Unlimited file transfers.
- [Does the AT One support gearboxes?](https://help.autotuner.com/en/articles/11185474-does-the-at-one-support-gearboxes.md): Coming soon.
- [Can you write several vehicles with one AT One?](https://help.autotuner.com/en/articles/11185488-can-you-write-several-vehicles-with-one-at-one.md): One tool, one vehicle.
- [Does my customer need a mobile/WiFi connection?](https://help.autotuner.com/en/articles/11185517-does-my-customer-need-a-mobile-wifi-connection.md): Internet is required.
- [Who provides support?](https://help.autotuner.com/en/articles/11185524-who-provides-support.md): Support from you and AutoTuner.
- [Do I need a Master tool to buy AT One?](https://help.autotuner.com/en/articles/11185527-do-i-need-a-master-tool-to-buy-at-one.md): No Master Tool required.
- [What are the dimensions of the AT One and its case?](https://help.autotuner.com/en/articles/11185529-what-are-the-dimensions-of-the-at-one-and-its-case.md): Compact and easy to carry.
- [Read & Write Guide for the One](https://help.autotuner.com/en/articles/11509055-read-write-guide-for-the-one.md)
- [How to display the One Compatibility List on your website?](https://help.autotuner.com/en/articles/11551658-how-to-display-the-one-compatibility-list-on-your-website.md)

### AutoTuner Cloud

- [AT Cloud - Branding creation](https://help.autotuner.com/en/articles/10923310-at-cloud-branding-creation.md): Step-by-step guide on how to create a branding
- [Difference between User and Organization](https://help.autotuner.com/en/articles/11017216-difference-between-user-and-organization.md): We now distinguish between User accounts \(individual\) and Organization accounts \(legal entities\)
- [AT Cloud - Master operations](https://help.autotuner.com/en/articles/10868437-at-cloud-master-operations.md)
- [AT Cloud - Branding implementation](https://help.autotuner.com/en/articles/10924498-at-cloud-branding-implementation.md): Step-by-step guide on how to implement a branding

### Mail-in Unlock

- [Why Choose Mail-in Unlock?](https://help.autotuner.com/en/articles/11562712-why-choose-mail-in-unlock.md)
- [Step-by-Step Procedure](https://help.autotuner.com/en/articles/11562790-step-by-step-procedure.md): How does the Mail-in Unlock process actually work?
- [How long does the intervention take?](https://help.autotuner.com/en/articles/11562958-how-long-does-the-intervention-take.md)
- [Is the unlock linked to a specific tool?](https://help.autotuner.com/en/articles/11563028-is-the-unlock-linked-to-a-specific-tool.md)
- [Is the price of the Mail-in Unlock fixed?](https://help.autotuner.com/en/articles/11563139-is-the-price-of-the-mail-in-unlock-fixed.md)
- [What if the parcel gets lost?](https://help.autotuner.com/en/articles/11563371-what-if-the-parcel-gets-lost.md)
- [What happens if the vehicle is updated by the manufacturer?](https://help.autotuner.com/en/articles/11589010-what-happens-if-the-vehicle-is-updated-by-the-manufacturer.md)
- [Do all updates require a Mail-in Unlock?](https://help.autotuner.com/en/articles/11589047-do-all-updates-require-a-mail-in-unlock.md)
- [What if the customer doesn’t want to leave their vehicle?](https://help.autotuner.com/en/articles/11589056-what-if-the-customer-doesn-t-want-to-leave-their-vehicle.md)
- [Exclusion Clauses](https://help.autotuner.com/en/articles/11589118-exclusion-clauses.md)
- [What if the unlock fails despite a working ECU?](https://help.autotuner.com/en/articles/11589183-what-if-the-unlock-fails-despite-a-working-ecu.md)
- [Exports to/from the UK](https://help.autotuner.com/en/articles/12441736-exports-to-from-the-uk.md)
- [How does VAT work for purchases within the European Union?](https://help.autotuner.com/en/articles/12570634-how-does-vat-work-for-purchases-within-the-european-union.md)
- [❓ Why is the declared value of my product listed as €50?](https://help.autotuner.com/en/articles/12831442-why-is-the-declared-value-of-my-product-listed-as-50.md)

### Accessories

- [Universal cable + universal box](https://help.autotuner.com/en/articles/2984815-universal-cable-universal-box.md): ATUC051
- [Power adapter](https://help.autotuner.com/en/articles/2984844-power-adapter.md): ATPS001
- [Bosch probe](https://help.autotuner.com/en/articles/2984821-bosch-probe.md): Bosch probe for boot operations ATP050
- [OBD operations](https://help.autotuner.com/en/articles/2984854-obd-operations.md)
- [AutoTuner hardware and software customization](https://help.autotuner.com/en/articles/2984739-autotuner-hardware-and-software-customization.md): Custom branding

### Account & Master/Slave

- [No subscription, free updates.](https://help.autotuner.com/en/articles/6340621-no-subscription-free-updates.md): How can AutoTuner work without any subscription?
- [How-to decrypt slave files and backup](https://help.autotuner.com/en/articles/2984977-how-to-decrypt-slave-files-and-backup.md)
- [Advanced Master accounts](https://help.autotuner.com/en/articles/5612192-advanced-master-accounts.md): Dedicated features for you and your slaves
- [How-to register](https://help.autotuner.com/en/articles/2984997-how-to-register.md): Create your AutoTuner account
- [How-to link your tool to your account](https://help.autotuner.com/en/articles/2984967-how-to-link-your-tool-to-your-account.md): Device activated but not yet linked
- [Tool transfer to a new account](https://help.autotuner.com/en/articles/5332610-tool-transfer-to-a-new-account.md): Changing ownership of the tool
- [What’s the difference between Master Tool and Slave Tool ?](https://help.autotuner.com/en/articles/2984985-what-s-the-difference-between-master-tool-and-slave-tool.md)
- [Second hand Tools](https://help.autotuner.com/en/articles/4126796-second-hand-tools.md): What you need to be aware of.
- [Free updates](https://help.autotuner.com/en/articles/2984812-free-updates.md): How to manually update vehicles list?
- [Slave tool transfer or upgrade to Master](https://help.autotuner.com/en/articles/3711001-slave-tool-transfer-or-upgrade-to-master.md): You want to link your Slave tool to a new Master or you want to upgrade from Slave to Master?
- [EVC WinOLS plugin for Slave files management](https://help.autotuner.com/en/articles/5688755-evc-winols-plugin-for-slave-files-management.md): Encrypt/decrypt slave files through WinOLS
- [New API \(from 01-04-2025\)](https://help.autotuner.com/en/articles/10682405-new-api-from-01-04-2025.md): Here is the new functionality of the AutoTuner API.
- [Slave files validity](https://help.autotuner.com/en/articles/11927984-slave-files-validity.md)

### ECU & TCU FAQ

- [V46.X](https://help.autotuner.com/en/articles/4626066-v46-x.md)
- [Denso VEA ECUs](https://help.autotuner.com/en/articles/4626012-denso-vea-ecus.md): Renesas & Freescale
- [MED17.7.5](https://help.autotuner.com/en/articles/4626044-med17-7-5.md)
- [EDC17CP45](https://help.autotuner.com/en/articles/4626072-edc17cp45.md)
- [SID305](https://help.autotuner.com/en/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/en/articles/4626083-sid208.md)
- [Getrag DC4 TCU](https://help.autotuner.com/en/articles/4630908-getrag-dc4-tcu.md): Reading impossible on Renault
- [McLaren dyno mode](https://help.autotuner.com/en/articles/4222514-mclaren-dyno-mode.md): How to enable it
- [BOSCH protections](https://help.autotuner.com/en/articles/9760966-bosch-protections.md): No current solution for the new BOSCH ECU protections; AutoTuner is working on an update.

### Dealer

- [How to activate a Tool](https://help.autotuner.com/en/articles/9827330-how-to-activate-a-tool.md)

## Français

### AutoTuner Tool

- [Continuez votre ticket d'assistance depuis votre smartphone](https://help.autotuner.com/fr/articles/6882188-continuez-votre-ticket-d-assistance-depuis-votre-smartphone.md): Scannez le code QR et uploadez vos photos facilement
- [Modes LQ/HQ de l'application](https://help.autotuner.com/fr/articles/5373143-modes-lq-hq-de-l-application.md): Quelles sont les différences et comment les activer
- [Exporter le fichier error logs](https://help.autotuner.com/fr/articles/2984939-exporter-le-fichier-error-logs.md)
- [Protocoles Beta & Public Beta](https://help.autotuner.com/fr/articles/5929978-protocoles-beta-public-beta.md): Comment fonctionnent-ils ?
- [Précautions de sécurité](https://help.autotuner.com/fr/articles/2984792-precautions-de-securite.md)
- [Soumettre une nouvelle demande d’assistance - ticket](https://help.autotuner.com/fr/articles/2984856-soumettre-une-nouvelle-demande-d-assistance-ticket.md)
- [Bosch MEDC17 backup extractor](https://help.autotuner.com/fr/articles/5333410-bosch-medc17-backup-extractor.md): Extraire et modifier EEPROM et Flash séparément et créer un nouveau backup.
- [Installation du logiciel](https://help.autotuner.com/fr/articles/2984944-installation-du-logiciel.md): et configuration minimum requise
- [AutoTuner peut-il modifier les fichiers ?](https://help.autotuner.com/fr/articles/4783839-autotuner-peut-il-modifier-les-fichiers.md): Quelles sont les fonctionnalités de l'outil ?
- [Numéro de série de l'outil \(ID\)](https://help.autotuner.com/fr/articles/2984991-numero-de-serie-de-l-outil-id.md)
- [Fenêtre de sélection VAG FRF](https://help.autotuner.com/fr/articles/2984764-fenetre-de-selection-vag-frf.md): update, dowgrade and back to stock
- [Comment partager un emplacement de calculateur/prise OBD ?](https://help.autotuner.com/fr/articles/4569783-comment-partager-un-emplacement-de-calculateur-prise-obd.md): Envoyez-nous vos photos
- [Comment utiliser la fonction datalog avec AutoTuner](https://help.autotuner.com/fr/articles/3920632-comment-utiliser-la-fonction-datalog-avec-autotuner.md): Procédure principale + trucs et astuces
- [Installation en parallèle avec d’autres programmes](https://help.autotuner.com/fr/articles/2984963-installation-en-parallele-avec-d-autres-programmes.md)
- [Lecture de mot de passe pour calculateur Bosch](https://help.autotuner.com/fr/articles/2984801-lecture-de-mot-de-passe-pour-calculateur-bosch.md)
- [Signification des boutons](https://help.autotuner.com/fr/articles/2984754-signification-des-boutons.md): Lire, Ecrire, Identification, OBD unlock patch...
- [Pourquoi faut-il toujours relire le calculateur avant l'écriture ?](https://help.autotuner.com/fr/articles/4027883-pourquoi-faut-il-toujours-relire-le-calculateur-avant-l-ecriture.md)
- [Signification des LED](https://help.autotuner.com/fr/articles/2984805-signification-des-led.md)
- [Sélection d'un véhicule](https://help.autotuner.com/fr/articles/2984809-selection-d-un-vehicule.md)
- [Lecture réelle VS Lecture virtuelle \(virtual read\)](https://help.autotuner.com/fr/articles/2984786-lecture-reelle-vs-lecture-virtuelle-virtual-read.md): Qu'est ce qu'une virtual read ?
- [Véhicules compatibles](https://help.autotuner.com/fr/articles/2984789-vehicules-compatibles.md)
- [Les différents formats de fichiers](https://help.autotuner.com/fr/articles/2984768-les-differents-formats-de-fichiers.md): master, slave ou backup
- [Fichier backup](https://help.autotuner.com/fr/articles/2984015-fichier-backup.md): Comment l'utiliser ?
- [OBD unlock patch](https://help.autotuner.com/fr/articles/3947574-obd-unlock-patch.md): Déverrouiller la lecture/écriture via OBD

### AutoTuner One

- [Créer un branding pour le One](https://help.autotuner.com/fr/articles/10982707-creer-un-branding-pour-le-one.md): Guide étape par étape sur la manière de créer un branding pour votre One.
- [Implémenter un branding pour le One](https://help.autotuner.com/fr/articles/10982515-implementer-un-branding-pour-le-one.md): Guide étape par étape sur la manière d'implémenter un branding pour votre One
- [La signification des différentes couleurs LED](https://help.autotuner.com/fr/articles/10983670-la-signification-des-differentes-couleurs-led.md): Mieux comprendre la signification des différentes couleurs LED du One
- [Compatibilité et véhicules pris en charge par le One](https://help.autotuner.com/fr/articles/10983716-compatibilite-et-vehicules-pris-en-charge-par-le-one.md): Liste de compatibilité des véhicules
- [Emballer le One](https://help.autotuner.com/fr/articles/11019352-emballer-le-one.md): Voici les étapes pour emballer le One.
- [Activer le One](https://help.autotuner.com/fr/articles/11019591-activer-le-one.md): Procédure obligatoire avant l'envoi d'un One
- [Véhicule sheet](https://help.autotuner.com/fr/articles/11021640-vehicule-sheet.md): Centralisez toutes les informations concernant le véhicule, les outils utilisés et toutes les interactions associées.
- [Comment désactiver Apple CarPlay / Android Auto](https://help.autotuner.com/fr/articles/11122019-comment-desactiver-apple-carplay-android-auto.md): Procédure de désactivation d’Apple CarPlay / Android Auto pour assurer une bonne connexion entre votre téléphone et le One.
- [Assistez vos clients](https://help.autotuner.com/fr/articles/11138210-assistez-vos-clients.md): Communiquez, diagnostiquez et consultez les logs d’activité facilement.
- [Prendre le contrôle ou voir l’écran du téléphone de votre client à distance](https://help.autotuner.com/fr/articles/11138619-prendre-le-controle-ou-voir-l-ecran-du-telephone-de-votre-client-a-distance.md): Si vous avez besoin de guider un client à distance ou de vérifier ce qu’il voit sur son téléphone.
- [Télécharger l'application mobile](https://help.autotuner.com/fr/articles/11163742-telecharger-l-application-mobile.md): L'application en marque blanche MyFlasher est disponible sur Android et iOS.
- [Existe-t-il un prix minimum de vente de l’outil One ?](https://help.autotuner.com/fr/articles/11185387-existe-t-il-un-prix-minimum-de-vente-de-l-outil-one.md): Prix de vente minimum
- [Est-ce qu'il y a des frais additionnels ?](https://help.autotuner.com/fr/articles/11185390-est-ce-qu-il-y-a-des-frais-additionnels.md): Aucun frais caché ni abonnement.
- [Combien de fichiers puis-je envoyer à mon client utilisateur AT One ?](https://help.autotuner.com/fr/articles/11185457-combien-de-fichiers-puis-je-envoyer-a-mon-client-utilisateur-at-one.md): Transferts de fichiers illimités.
- [L'AT One est-il compatible avec les boîtes de vitesses ?](https://help.autotuner.com/fr/articles/11185474-l-at-one-est-il-compatible-avec-les-boites-de-vitesses.md): Bientôt disponible.
- [Peut-on écrire plusieurs véhicules avec un AT One ?](https://help.autotuner.com/fr/articles/11185488-peut-on-ecrire-plusieurs-vehicules-avec-un-at-one.md): Un One, un véhicule.
- [Est-ce que mon client doit posséder une connexion mobile/WiFi ?](https://help.autotuner.com/fr/articles/11185517-est-ce-que-mon-client-doit-posseder-une-connexion-mobile-wifi.md): Connexion internet requise.
- [Qui s'occupe de l'assistance ?](https://help.autotuner.com/fr/articles/11185524-qui-s-occupe-de-l-assistance.md): Assistance assurée par vous et par AutoTuner.
- [Dois-je avoir un Tool Master pour pouvoir acheter des AT One ?](https://help.autotuner.com/fr/articles/11185527-dois-je-avoir-un-tool-master-pour-pouvoir-acheter-des-at-one.md): Aucun Tool Master requis.
- [Quelles sont les dimensions de l’AT One et de son étui de protection ?](https://help.autotuner.com/fr/articles/11185529-quelles-sont-les-dimensions-de-l-at-one-et-de-son-etui-de-protection.md): Compact et facile à transporter.
- [Lecture & Ecriture - Guide pour le One](https://help.autotuner.com/fr/articles/11509055-lecture-ecriture-guide-pour-le-one.md)
- [Comment afficher la Liste de Compatibilité du One sur votre site web ?](https://help.autotuner.com/fr/articles/11551658-comment-afficher-la-liste-de-compatibilite-du-one-sur-votre-site-web.md)

### AutoTuner Cloud

- [AT Cloud - Création de branding](https://help.autotuner.com/fr/articles/10923310-at-cloud-creation-de-branding.md): Guide étape par étape sur la manière de créer un branding
- [Différence entre un Utilisateur et une Organisation](https://help.autotuner.com/fr/articles/11017216-difference-entre-un-utilisateur-et-une-organisation.md): Nous distinguons désormais les comptes Utilisateur \(individus\) et les comptes Organisation \(personnes morales\).
- [AT Cloud - Master operations](https://help.autotuner.com/fr/articles/10868437-at-cloud-master-operations.md)
- [AT Cloud - Implémentation du branding](https://help.autotuner.com/fr/articles/10924498-at-cloud-implementation-du-branding.md): Guide étape par étape sur la manière d'implémenter un branding

### Mail-in Unlock

- [Pourquoi opter pour le Mail-in Unlock?](https://help.autotuner.com/fr/articles/11562712-pourquoi-opter-pour-le-mail-in-unlock.md)
- [La procédure pas à pas](https://help.autotuner.com/fr/articles/11562790-la-procedure-pas-a-pas.md): Comment se passe concrètement le Mail-in Unlock ?
- [Combien de temps prend l'intervention ?](https://help.autotuner.com/fr/articles/11562958-combien-de-temps-prend-l-intervention.md)
- [Le déverrouillage est-il lié à un outil spécifique?](https://help.autotuner.com/fr/articles/11563028-le-deverrouillage-est-il-lie-a-un-outil-specifique.md)
- [Le prix du Mail-in Unlock est-il fixe ?](https://help.autotuner.com/fr/articles/11563139-le-prix-du-mail-in-unlock-est-il-fixe.md)
- [Et si le colis est perdu ?](https://help.autotuner.com/fr/articles/11563371-et-si-le-colis-est-perdu.md)
- [Que se passe-t-il si le véhicule est mis à jour chez le constructeur ?](https://help.autotuner.com/fr/articles/11589010-que-se-passe-t-il-si-le-vehicule-est-mis-a-jour-chez-le-constructeur.md)
- [Est-ce que toutes les mises à jour nécessiteront le Mail-in Unlock ?](https://help.autotuner.com/fr/articles/11589047-est-ce-que-toutes-les-mises-a-jour-necessiteront-le-mail-in-unlock.md)
- [Et si le client ne veut pas immobiliser le véhicule ?](https://help.autotuner.com/fr/articles/11589056-et-si-le-client-ne-veut-pas-immobiliser-le-vehicule.md)
- [Clauses d’exclusion](https://help.autotuner.com/fr/articles/11589118-clauses-d-exclusion.md)
- [Et si le déverrouillage échoue malgré un bon ECU ?](https://help.autotuner.com/fr/articles/11589183-et-si-le-deverrouillage-echoue-malgre-un-bon-ecu.md)
- [Comment fonctionne la TVA pour les achats dans l’Union européenne ?](https://help.autotuner.com/fr/articles/12570634-comment-fonctionne-la-tva-pour-les-achats-dans-l-union-europeenne.md)

### Accessoires

- [Câble universel + universal box](https://help.autotuner.com/fr/articles/2984815-cable-universel-universal-box.md): ATUC050
- [Alimentation - adaptateur secteur](https://help.autotuner.com/fr/articles/2984844-alimentation-adaptateur-secteur.md): ATPS01
- [Probe Bosch](https://help.autotuner.com/fr/articles/2984821-probe-bosch.md): ATP050
- [Opérations en OBD](https://help.autotuner.com/fr/articles/2984854-operations-en-obd.md)
- [Personnalisation du logiciel et de l'outil \(logo\)](https://help.autotuner.com/fr/articles/2984739-personnalisation-du-logiciel-et-de-l-outil-logo.md)

### Compte client & Master/Slave

- [Pas d'abonnement, mises à jour gratuites.](https://help.autotuner.com/fr/articles/6340621-pas-d-abonnement-mises-a-jour-gratuites.md): Comment AutoTuner peut-il fonctionner sans abonnement ?
- [Crypter et décrypter les fichiers et backup slaves](https://help.autotuner.com/fr/articles/2984977-crypter-et-decrypter-les-fichiers-et-backup-slaves.md)
- [Comptes avancés pour utilisateurs Masters](https://help.autotuner.com/fr/articles/5612192-comptes-avances-pour-utilisateurs-masters.md): Fonctionnalités dédiées pour vous et vos slaves
- [Créer un compte - enregistrement](https://help.autotuner.com/fr/articles/2984997-creer-un-compte-enregistrement.md)
- [Comment lier l'outil à votre compte](https://help.autotuner.com/fr/articles/2984967-comment-lier-l-outil-a-votre-compte.md): Outil activé mais pas encore lié
- [Lier un Tool à un nouveau compte](https://help.autotuner.com/fr/articles/5332610-lier-un-tool-a-un-nouveau-compte.md): Transfert de propriété
- [Différence entre Master et Slave](https://help.autotuner.com/fr/articles/2984985-difference-entre-master-et-slave.md)
- [Tool de seconde main](https://help.autotuner.com/fr/articles/4126796-tool-de-seconde-main.md): Ce que vous devez savoir.
- [Mises à jour gratuites](https://help.autotuner.com/fr/articles/2984812-mises-a-jour-gratuites.md): Comment mettre à jour manuellement la liste de véhicules ?
- [Changement de Master ou upgrade d'un outil Slave vers Master](https://help.autotuner.com/fr/articles/3711001-changement-de-master-ou-upgrade-d-un-outil-slave-vers-master.md): Procédure
- [Plugin EVC WinOLS pour la gestion des fichiers Slaves](https://help.autotuner.com/fr/articles/5688755-plugin-evc-winols-pour-la-gestion-des-fichiers-slaves.md): Cryptage/décryptage automatique via WinOLS
- [Nouvelle API \(àpd 01-04-2025\)](https://help.autotuner.com/fr/articles/10682405-nouvelle-api-apd-01-04-2025.md): Voici le nouveau fonctionnement de l'API AutoTuner.
- [Validité des fichiers slave](https://help.autotuner.com/fr/articles/11927984-validite-des-fichiers-slave.md)

### ECU & TCU FAQ

- [V46.X](https://help.autotuner.com/fr/articles/4626066-v46-x.md): Il arrive de voir apparaitre le message d'erreur suivant :
- [Denso VEA](https://help.autotuner.com/fr/articles/4626012-denso-vea.md): Renesas & Freescale
- [MED17.7.5](https://help.autotuner.com/fr/articles/4626044-med17-7-5.md): \[Could not enter programming mode: 10 F1\]
- [EDC17CP45](https://help.autotuner.com/fr/articles/4626072-edc17cp45.md): Erreur à l'écriture en OBD : “Failed to enter extended mode: 31 22”
- [SID305](https://help.autotuner.com/fr/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/fr/articles/4626083-sid208.md)
- [Boite automatique Getrag DC4](https://help.autotuner.com/fr/articles/4630908-boite-automatique-getrag-dc4.md): Lecture impossible sur Renault
- [Mode dyno McLaren](https://help.autotuner.com/fr/articles/4222514-mode-dyno-mclaren.md): Comment l'activer
- [Protections BOSCH](https://help.autotuner.com/fr/articles/9760966-protections-bosch.md): Pas de solution actuelle pour les nouvelles protections BOSCH sur ECU; AutoTuner travaille à une mise à jour.

### Revendeur

- [Comment activer un outil](https://help.autotuner.com/fr/articles/9827330-comment-activer-un-outil.md)

## Deutsch

### Allgemeine Nutzung

- [Verfolgen Sie Ihr Support-Ticket von Ihrem Smartphone.](https://help.autotuner.com/de/articles/6882188-verfolgen-sie-ihr-support-ticket-von-ihrem-smartphone.md): Scannen Sie den QR-Code und laden Sie Ihre Fotos einfach hoch
- [Software LQ/HQ-Modi](https://help.autotuner.com/de/articles/5373143-software-lq-hq-modi.md): Was sind die Unterschiede und wie werden sie betätigt.
- [Wie exportiere ich die Fehlerprotokolle?](https://help.autotuner.com/de/articles/2984939-wie-exportiere-ich-die-fehlerprotokolle.md): Zip-Datei mit Protokollen + Screenshot für das Support-Team
- [BETA-Protokolle](https://help.autotuner.com/de/articles/5929978-beta-protokolle.md): Wie funktionieren die BETA-Protokolle?
- [Vorsichtsmaßnahmen und Sicherheit](https://help.autotuner.com/de/articles/2984792-vorsichtsmassnahmen-und-sicherheit.md)
- [So erstellen Sie ein Ticket für eine Supportanfrage](https://help.autotuner.com/de/articles/2984856-so-erstellen-sie-ein-ticket-fur-eine-supportanfrage.md): Support kontaktieren
- [Bosch MEDC17 Backup Extraktor](https://help.autotuner.com/de/articles/5333410-bosch-medc17-backup-extraktor.md): EEPROM und Flash separat extrahieren und aktualisieren
- [Herunterladen und Einrichten der Software](https://help.autotuner.com/de/articles/2984944-herunterladen-und-einrichten-der-software.md): Wie installiert man die Autotuner - Software
- [Kann AutoTuner die Dateien ändern?](https://help.autotuner.com/de/articles/4783839-kann-autotuner-die-dateien-andern.md): Welche Funktionen bietet AutoTuner?
- [Seriennummer des Geräts \(ID\)](https://help.autotuner.com/de/articles/2984991-seriennummer-des-gerats-id.md): Wo findet man die Seriennummer Ihres Geräts?
- [VAG FRF Auswahlfenster](https://help.autotuner.com/de/articles/2984764-vag-frf-auswahlfenster.md): \(Update, Downgrade und zurück zum Original\)
- [Wie teile ich einen ECU/OBD-Standort?](https://help.autotuner.com/de/articles/4569783-wie-teile-ich-einen-ecu-obd-standort.md): Schicken Sie uns Ihre ECU/OBD-Standortbilder
- [Wie man mit AutoTuner ein Datalog erstellt](https://help.autotuner.com/de/articles/3920632-wie-man-mit-autotuner-ein-datalog-erstellt.md): Hauptvorgang + Tipps und Tricks
- [Gleichzeitige Installation mit anderen Programmen](https://help.autotuner.com/de/articles/2984963-gleichzeitige-installation-mit-anderen-programmen.md)
- [Steuergeräte von BOSCH lesen](https://help.autotuner.com/de/articles/2984801-steuergerate-von-bosch-lesen.md): All-in-One-Prozess
- [Bedeutung der Knöpfe](https://help.autotuner.com/de/articles/2984754-bedeutung-der-knopfe.md): Lesen, Schreiben, Identifizieren, OBD-Entriegelungs-Patch...
- [Warum soll man das Steuergerät vor dem Schreiben neu auslesen?](https://help.autotuner.com/de/articles/4027883-warum-soll-man-das-steuergerat-vor-dem-schreiben-neu-auslesen.md)
- [Bedeutung der LED-Anzeigen](https://help.autotuner.com/de/articles/2984805-bedeutung-der-led-anzeigen.md): Weiß, Blau & Orange
- [Ein Fahrzeug auswählen](https://help.autotuner.com/de/articles/2984809-ein-fahrzeug-auswahlen.md)
- [Virtuelles Lesen vs normales Lesen?](https://help.autotuner.com/de/articles/2984786-virtuelles-lesen-vs-normales-lesen.md): Was ist ein virtuelles Lesen?
- [Kompatible Fahrzeuge](https://help.autotuner.com/de/articles/2984789-kompatible-fahrzeuge.md)
- [Dateitypen](https://help.autotuner.com/de/articles/2984768-dateitypen.md): Master, Slave & Backup
- [Backup-Datei](https://help.autotuner.com/de/articles/2984015-backup-datei.md): Wie man sie benutzt
- [OBD Entriegelungs Patch](https://help.autotuner.com/de/articles/3947574-obd-entriegelungs-patch.md): Entriegelung von OBD-Operationen auf einem Steuergerät

### AutoTuner Cloud

- [AT Cloud - Master operations](https://help.autotuner.com/de/articles/10868437-at-cloud-master-operations.md)

### Mail-in Unlock

- [Warum Mail-in Unlock wählen?](https://help.autotuner.com/de/articles/11562712-warum-mail-in-unlock-wahlen.md)
- [Schritt-für-Schritt-Anleitung](https://help.autotuner.com/de/articles/11562790-schritt-fur-schritt-anleitung.md): Wie läuft der Mail-in Unlock-Prozess konkret ab?
- [Wie lange dauert die Intervention?](https://help.autotuner.com/de/articles/11562958-wie-lange-dauert-die-intervention.md)
- [Ist das Unlock mit einem bestimmten tool verknüpft?](https://help.autotuner.com/de/articles/11563028-ist-das-unlock-mit-einem-bestimmten-tool-verknupft.md)
- [Ist der Preis für das Mail-in Unlock fest?](https://help.autotuner.com/de/articles/11563139-ist-der-preis-fur-das-mail-in-unlock-fest.md)
- [Was passiert, wenn das Paket verloren geht?](https://help.autotuner.com/de/articles/11563371-was-passiert-wenn-das-paket-verloren-geht.md)
- [Was passiert, wenn der Hersteller das Fahrzeug aktualisiert?](https://help.autotuner.com/de/articles/11589010-was-passiert-wenn-der-hersteller-das-fahrzeug-aktualisiert.md)
- [Erfordern alle Updates ein Mail-in Unlock?](https://help.autotuner.com/de/articles/11589047-erfordern-alle-updates-ein-mail-in-unlock.md)
- [Was, wenn der Kunde sein Fahrzeug nicht dalassen möchte?](https://help.autotuner.com/de/articles/11589056-was-wenn-der-kunde-sein-fahrzeug-nicht-dalassen-mochte.md)
- [Ausschlussklauseln](https://help.autotuner.com/de/articles/11589118-ausschlussklauseln.md)
- [Was, wenn das UNLOCK trotz funktionierender ECU fehlschlägt?](https://help.autotuner.com/de/articles/11589183-was-wenn-das-unlock-trotz-funktionierender-ecu-fehlschlagt.md)
- [Wie funktioniert die Mehrwertsteuer bei Einkäufen innerhalb der Europäischen Union?](https://help.autotuner.com/de/articles/12570634-wie-funktioniert-die-mehrwertsteuer-bei-einkaufen-innerhalb-der-europaischen-union.md)

### Zubehör

- [Universal-Kabel + Universal-Box](https://help.autotuner.com/de/articles/2984815-universal-kabel-universal-box.md): ATUC050
- [Netzadapter](https://help.autotuner.com/de/articles/2984844-netzadapter.md): ATPS001
- [Bosch Probe](https://help.autotuner.com/de/articles/2984821-bosch-probe.md): Bosch Probe für Boot-Operationen ATP050
- [OBD Benutzung](https://help.autotuner.com/de/articles/2984854-obd-benutzung.md)
- [Personalisierung der AutoTuner-Hardware und -Software](https://help.autotuner.com/de/articles/2984739-personalisierung-der-autotuner-hardware-und-software.md): Eigene Marke

### Konto & Master/Slave

- [Kein Abonnement, kostenlose Updates.](https://help.autotuner.com/de/articles/6340621-kein-abonnement-kostenlose-updates.md): Wie funktioniert AutoTuner ohne Abonnement?
- [So entschlüsseln Sie Slave-Dateien & Backup-Datei](https://help.autotuner.com/de/articles/2984977-so-entschlusseln-sie-slave-dateien-backup-datei.md)
- [Zusätzliche Funktionen nur für Master-Konten](https://help.autotuner.com/de/articles/5612192-zusatzliche-funktionen-nur-fur-master-konten.md): Zusätzliche Funktionen für Sie und Ihre Slave-Kunden
- [Ein Konto erstellen - Registrierung](https://help.autotuner.com/de/articles/2984997-ein-konto-erstellen-registrierung.md)
- [Wie das Gerät mit Ihrem Konto verbinden](https://help.autotuner.com/de/articles/2984967-wie-das-gerat-mit-ihrem-konto-verbinden.md): Das Gerät ist aktiviert aber noch nicht verbunden.
- [Ein Tool mit einem neuen Konto verbinden](https://help.autotuner.com/de/articles/5332610-ein-tool-mit-einem-neuen-konto-verbinden.md): Eigentümerwechsel des Tools
- [Was ist der Unterschied zwischen "Master" und "Slave"?](https://help.autotuner.com/de/articles/2984985-was-ist-der-unterschied-zwischen-master-und-slave.md)
- [Tool aus zweiter Hand](https://help.autotuner.com/de/articles/4126796-tool-aus-zweiter-hand.md): Was Sie wissen müssen
- [Kostenlose Aktualisierungen](https://help.autotuner.com/de/articles/2984812-kostenlose-aktualisierungen.md): Wie aktualisiert man die Fahrzeugliste manuell?
- [Übertragung oder Upgrade des Slave-Tools auf den Master](https://help.autotuner.com/de/articles/3711001-ubertragung-oder-upgrade-des-slave-tools-auf-den-master.md): Verfahren:
- [EVC WinOLS Plugin für die Verwaltung von Slave-Dateien](https://help.autotuner.com/de/articles/5688755-evc-winols-plugin-fur-die-verwaltung-von-slave-dateien.md): Slave-Dateien über WinOLS verschlüsseln/entschlüsseln
- [Neue API \(ab 01-04-2025\)](https://help.autotuner.com/de/articles/10682405-neue-api-ab-01-04-2025.md): Hier ist die neue Funktionsweise der AutoTuner-API.
- [Gültigkeit von Slave-Dateien](https://help.autotuner.com/de/articles/11927984-gultigkeit-von-slave-dateien.md)

### ECU & TCU FAQ

- [V46.X](https://help.autotuner.com/de/articles/4626066-v46-x.md)
- [Denso VEA](https://help.autotuner.com/de/articles/4626012-denso-vea.md): RENESAS oder FREESCALE
- [MED17.7.5](https://help.autotuner.com/de/articles/4626044-med17-7-5.md)
- [EDC17CP45](https://help.autotuner.com/de/articles/4626072-edc17cp45.md)
- [SID305](https://help.autotuner.com/de/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/de/articles/4626083-sid208.md)
- [Getrag DC4 TCU](https://help.autotuner.com/de/articles/4630908-getrag-dc4-tcu.md): Unmögliches Lesen bei Renault
- [McLaren Leistungsprüfstand-modus](https://help.autotuner.com/de/articles/4222514-mclaren-leistungsprufstand-modus.md): Wie wird sie aktiviert?

### Dealer

- [Wie man ein Werkzeug aktiviert](https://help.autotuner.com/de/articles/9827330-wie-man-ein-werkzeug-aktiviert.md): Wie man eine Aktivierung anfordert

## Italiano

### Utilizzazione di base

- [Segui la tua domanda d'assistenza dal tuo Smartphone](https://help.autotuner.com/it/articles/6882188-segui-la-tua-domanda-d-assistenza-dal-tuo-smartphone.md): Scansiona il codice QR e carica facilmente le tue foto
- [Modi LQ/HQ del software](https://help.autotuner.com/it/articles/5373143-modi-lq-hq-del-software.md): Quale sono le differenze e come attivarle
- [Esportare il file dei log errori](https://help.autotuner.com/it/articles/2984939-esportare-il-file-dei-log-errori.md)
- [Protocolli BETA](https://help.autotuner.com/it/articles/5929978-protocolli-beta.md): Come funziona?
- [Precauzioni d'uso - sicurezza](https://help.autotuner.com/it/articles/2984792-precauzioni-d-uso-sicurezza.md)
- [Invia una nuova richiesta di supporto - ticket](https://help.autotuner.com/it/articles/2984856-invia-una-nuova-richiesta-di-supporto-ticket.md)
- [Bosch MEDC17 backup extractor](https://help.autotuner.com/it/articles/5333410-bosch-medc17-backup-extractor.md): Estrarre e modificare EEPROM e Flash separatamente e creare un nuovo backup.
- [Installazione del programma](https://help.autotuner.com/it/articles/2984944-installazione-del-programma.md): e requisiti minimi del sistema
- [AutoTuner può modificare i file?](https://help.autotuner.com/it/articles/4783839-autotuner-puo-modificare-i-file.md): Quale sono le funzionalità dello strumento?
- [Numero di serie dello strumento \(ID\)](https://help.autotuner.com/it/articles/2984991-numero-di-serie-dello-strumento-id.md)
- [Finestra di selezione VAG FRF](https://help.autotuner.com/it/articles/2984764-finestra-di-selezione-vag-frf.md): aggiornamento, declassamento e ritorno a stock
- [Come condividere la posizione di una centralina/ presa OBD?](https://help.autotuner.com/it/articles/4569783-come-condividere-la-posizione-di-una-centralina-presa-obd.md): Inviateci le vostre foto
- [Come usare la funzione datalog con AutoTuner](https://help.autotuner.com/it/articles/3920632-come-usare-la-funzione-datalog-con-autotuner.md): Procedura principale + consigli e suggerimenti
- [Installazione in parallelo con altri programmi](https://help.autotuner.com/it/articles/2984963-installazione-in-parallelo-con-altri-programmi.md)
- [Lettura della password per l'ECU Bosch](https://help.autotuner.com/it/articles/2984801-lettura-della-password-per-l-ecu-bosch.md)
- [Significato dei pulsanti](https://help.autotuner.com/it/articles/2984754-significato-dei-pulsanti.md): Lettura, scrittura, identificazione, patch di sblocco OBD...
- [Perché devi sempre rileggere la centralina prima di scrivere?](https://help.autotuner.com/it/articles/4027883-perche-devi-sempre-rileggere-la-centralina-prima-di-scrivere.md)
- [Significato dei LED](https://help.autotuner.com/it/articles/2984805-significato-dei-led.md)
- [Selezionare un veicolo](https://help.autotuner.com/it/articles/2984809-selezionare-un-veicolo.md)
- [Lettura reale VS lettura virtuale](https://help.autotuner.com/it/articles/2984786-lettura-reale-vs-lettura-virtuale.md): Che cos'è la lettura virtuale?
- [Veicoli compatibili](https://help.autotuner.com/it/articles/2984789-veicoli-compatibili.md)
- [I differenti formati di file](https://help.autotuner.com/it/articles/2984768-i-differenti-formati-di-file.md): master, slave ou backup
- [File backup](https://help.autotuner.com/it/articles/2984015-file-backup.md): Come utilizzarlo?
- [Patch per sbloccare l'OBD](https://help.autotuner.com/it/articles/3947574-patch-per-sbloccare-l-obd.md): Sbloccare la lettura/scrittura via OBD

### AutoTuner One

- [Creare un branding per il One](https://help.autotuner.com/it/articles/10982707-creare-un-branding-per-il-one.md): Guida passo dopo passo su come creare un branding per il tuo One
- [Implementare un branding per il One](https://help.autotuner.com/it/articles/10982515-implementare-un-branding-per-il-one.md): Guida passo dopo passo su come implementare un branding sul One
- [Il significato dei diversi colori dei LED](https://help.autotuner.com/it/articles/10983670-il-significato-dei-diversi-colori-dei-led.md): Comprendi meglio il significato dei diversi colori dei LED del One
- [Compatibilità e veicoli supportati dal One](https://help.autotuner.com/it/articles/10983716-compatibilita-e-veicoli-supportati-dal-one.md): Il numero di veicoli supportati da AT One è in costante crescita
- [Confeziona il One](https://help.autotuner.com/it/articles/11019352-confeziona-il-one.md): Ecco i passaggi per confezionare correttamente il One
- [Attivazione del One](https://help.autotuner.com/it/articles/11019591-attivazione-del-one.md): Procedura obbligatoria prima di spedire un One
- [Scheda veicolo](https://help.autotuner.com/it/articles/11021640-scheda-veicolo.md): Centralizza tutte le informazioni riguardanti l’auto, gli strumenti utilizzati e tutte le interazioni correlate.
- [Come disattivare Apple Carplay / Android Auto](https://help.autotuner.com/it/articles/11122019-come-disattivare-apple-carplay-android-auto.md): Procedura per disattivare Apple CarPlay / Android Auto per garantire una buona connessione tra il tuo telefono e il One.
- [Aiutare i tuoi clienti](https://help.autotuner.com/it/articles/11138210-aiutare-i-tuoi-clienti.md): Comunica, risolvi problemi e monitora i log delle attività con facilità.
- [Visualizza o controlla da remoto lo schermo del telefono del cliente](https://help.autotuner.com/it/articles/11138619-visualizza-o-controlla-da-remoto-lo-schermo-del-telefono-del-cliente.md): Per guidare un cliente da remoto o vedere ciò che visualizza sul suo telefono, puoi utilizzare app di supporto remoto o condivisione schermo
- [Scaricare l'app mobile](https://help.autotuner.com/it/articles/11163742-scaricare-l-app-mobile.md): App MyFlasher in white label disponibile per Android e iOS
- [C'è un prezzo minimo per lo strumento One?](https://help.autotuner.com/it/articles/11185387-c-e-un-prezzo-minimo-per-lo-strumento-one.md): Prezzo minimo di vendita
- [Ci sono costi aggiuntivi?](https://help.autotuner.com/it/articles/11185390-ci-sono-costi-aggiuntivi.md): No, nessun costo nascosto né abbonamenti.
- [Quanti file possono essere inviati all'utente del One?](https://help.autotuner.com/it/articles/11185457-quanti-file-possono-essere-inviati-all-utente-del-one.md): Trasferimento di file illimitato.
- [L'AT One supporta i cambi?](https://help.autotuner.com/it/articles/11185474-l-at-one-supporta-i-cambi.md): Prossimamente.
- [È possibile scrivere su più veicoli con un AT One?](https://help.autotuner.com/it/articles/11185488-e-possibile-scrivere-su-piu-veicoli-con-un-at-one.md): Uno strumento, un veicolo.
- [Il mio cliente deve avere una connessine mobile/WiFi?](https://help.autotuner.com/it/articles/11185517-il-mio-cliente-deve-avere-una-connessine-mobile-wifi.md): La connessione Internet è necessaria.
- [Chi si occupa dell'assistenza?](https://help.autotuner.com/it/articles/11185524-chi-si-occupa-dell-assistenza.md): Supporto da parte tua e di AutoTuner
- [Ho bisogno di uno strumento Master per acquistare l'AT One?](https://help.autotuner.com/it/articles/11185527-ho-bisogno-di-uno-strumento-master-per-acquistare-l-at-one.md): Un Master-Tool non è necesario.
- [Quali sono le dimensioni dell'AT One e della sua custodia?](https://help.autotuner.com/it/articles/11185529-quali-sono-le-dimensioni-dell-at-one-e-della-sua-custodia.md): Compatto e facile da trasportare.
- [Guida alla Lettura e Scrittura con il One](https://help.autotuner.com/it/articles/11509055-guida-alla-lettura-e-scrittura-con-il-one.md)
- [Come visualizzare la lista di compatibilità del One sul tuo sito web?](https://help.autotuner.com/it/articles/11551658-come-visualizzare-la-lista-di-compatibilita-del-one-sul-tuo-sito-web.md)

### AutoTuner Cloud

- [AT Cloud - Creazione del branding](https://help.autotuner.com/it/articles/10923310-at-cloud-creazione-del-branding.md): Guida passo dopo passo su come creare un branding
- [Differenza tra Utente e Organizzazione](https://help.autotuner.com/it/articles/11017216-differenza-tra-utente-e-organizzazione.md): Ora distinguiamo tra account Utente \(individuale\) e account Organizzazione \(entità giuridica\)
- [AT Cloud - Operazioni master](https://help.autotuner.com/it/articles/10868437-at-cloud-operazioni-master.md)
- [AT Cloud - Implementazione del branding](https://help.autotuner.com/it/articles/10924498-at-cloud-implementazione-del-branding.md): Guida passo dopo passo su come implementare un branding

### Mail-in Unlock

- [Perché scegliere il Mail-in Unlock?](https://help.autotuner.com/it/articles/11562712-perche-scegliere-il-mail-in-unlock.md)
- [Procedura Passo per Passo](https://help.autotuner.com/it/articles/11562790-procedura-passo-per-passo.md): Come funziona concretamente il processo di Mail-in Unlock?
- [Quanto dura l’intervento?](https://help.autotuner.com/it/articles/11562958-quanto-dura-l-intervento.md)
- [Il deblocca è collegato a uno tool specifico?](https://help.autotuner.com/it/articles/11563028-il-deblocca-e-collegato-a-uno-tool-specifico.md)
- [Il prezzo del Mail-in Unlock è fisso?](https://help.autotuner.com/it/articles/11563139-il-prezzo-del-mail-in-unlock-e-fisso.md)
- [E se il pacco si perde?](https://help.autotuner.com/it/articles/11563371-e-se-il-pacco-si-perde.md)
- [Cosa succede se il veicolo viene aggiornato dal produttore?](https://help.autotuner.com/it/articles/11589010-cosa-succede-se-il-veicolo-viene-aggiornato-dal-produttore.md)
- [Tutti gli aggiornamenti richiedono un Mail-in Unlock?](https://help.autotuner.com/it/articles/11589047-tutti-gli-aggiornamenti-richiedono-un-mail-in-unlock.md)
- [E se il cliente non vuole lasciare il veicolo?](https://help.autotuner.com/it/articles/11589056-e-se-il-cliente-non-vuole-lasciare-il-veicolo.md)
- [Clausole di Esclusione](https://help.autotuner.com/it/articles/11589118-clausole-di-esclusione.md)
- [Cosa succede se l’UNLOCK fallisce nonostante una ECU funzionante?](https://help.autotuner.com/it/articles/11589183-cosa-succede-se-l-unlock-fallisce-nonostante-una-ecu-funzionante.md)
- [Come funziona l’IVA per gli acquisti all’interno dell’Unione Europea?](https://help.autotuner.com/it/articles/12570634-come-funziona-l-iva-per-gli-acquisti-all-interno-dell-unione-europea.md)

### Accessori

- [Cavo universale + box universale](https://help.autotuner.com/it/articles/2984815-cavo-universale-box-universale.md): ATUC050
- [Alimentazione - adattatore di rete](https://help.autotuner.com/it/articles/2984844-alimentazione-adattatore-di-rete.md): ATPS01
- [Probe Bosch](https://help.autotuner.com/it/articles/2984821-probe-bosch.md): ATP050
- [Operazioni OBD](https://help.autotuner.com/it/articles/2984854-operazioni-obd.md)
- [Personalizzazione del software e dello strumento \(logo\)](https://help.autotuner.com/it/articles/2984739-personalizzazione-del-software-e-dello-strumento-logo.md)

### Account & Slave/Master 

- [Nessun abbonamento, aggiornamenti gratuiti.](https://help.autotuner.com/it/articles/6340621-nessun-abbonamento-aggiornamenti-gratuiti.md): Come può funzionare AutoTuner senza abbonamento?
- [Criptare e decriptare file e backup slave](https://help.autotuner.com/it/articles/2984977-criptare-e-decriptare-file-e-backup-slave.md)
- [Conti avanzati per utenti master](https://help.autotuner.com/it/articles/5612192-conti-avanzati-per-utenti-master.md): Funzionalità dedicate per voi e i vostri slave
- [Creare un conto - registrazione](https://help.autotuner.com/it/articles/2984997-creare-un-conto-registrazione.md)
- [Come collegare il strumento al tuo account](https://help.autotuner.com/it/articles/2984967-come-collegare-il-strumento-al-tuo-account.md): Strumento attivato ma non ancora collegato
- [Collegare uno Tool a un nuovo account](https://help.autotuner.com/it/articles/5332610-collegare-uno-tool-a-un-nuovo-account.md): Cambio di proprietà
- [Differenza tra Master Tool e Slave Tool](https://help.autotuner.com/it/articles/2984985-differenza-tra-master-tool-e-slave-tool.md)
- [Tool di seconda mano](https://help.autotuner.com/it/articles/4126796-tool-di-seconda-mano.md): Quello che dovete sapere.
- [Aggiornamenti gratuiti](https://help.autotuner.com/it/articles/2984812-aggiornamenti-gratuiti.md): Come aggiornare manualmente la lista dei veicoli?
- [Cambio di master o aggiornamento di uno strumento Slave a Master](https://help.autotuner.com/it/articles/3711001-cambio-di-master-o-aggiornamento-di-uno-strumento-slave-a-master.md): Procedura
- [Plugin EVC WinOLS per la gestione dei file slaves](https://help.autotuner.com/it/articles/5688755-plugin-evc-winols-per-la-gestione-dei-file-slaves.md): criptazione/decriptazione automatica via WinOLS
- [Nuova API \(a partire dal 01-04-2025\)](https://help.autotuner.com/it/articles/10682405-nuova-api-a-partire-dal-01-04-2025.md): Ecco il nuovo funzionamento dell'API AutoTuner.
- [Validità dei file slave](https://help.autotuner.com/it/articles/11927984-validita-dei-file-slave.md)

### Domande frequenti ECU&TCU

- [V46.X](https://help.autotuner.com/it/articles/4626066-v46-x.md): Qualche volta appare il seguente messaggio di errore:
- [Denso VEA](https://help.autotuner.com/it/articles/4626012-denso-vea.md): RENESAS o FREESCALE
- [MED17.7.5](https://help.autotuner.com/it/articles/4626044-med17-7-5.md): \[Could not enter programming mode: 10 F1\]
- [EDC17CP45](https://help.autotuner.com/it/articles/4626072-edc17cp45.md): Errore di scrittura con OBD:“Failed to enter extended mode: 31 22”
- [SID305](https://help.autotuner.com/it/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/it/articles/4626083-sid208.md)
- [Cambio automatico Getrag DC4](https://help.autotuner.com/it/articles/4630908-cambio-automatico-getrag-dc4.md): Impossibile da leggere su Renault
- [Modo dyno McLaren](https://help.autotuner.com/it/articles/4222514-modo-dyno-mclaren.md): Come attivarlo

### Dealer

- [Come attivare uno strumento](https://help.autotuner.com/it/articles/9827330-come-attivare-uno-strumento.md): Come richiedere un’attivazione

## Português

### Utilização

- [Continuar o seu pedido de assistência a partir do seu smartphone](https://help.autotuner.com/pt/articles/6882188-continuar-o-seu-pedido-de-assistencia-a-partir-do-seu-smartphone.md): Digitalize o código QR e carregue as suas fotografias facilmente
- [Modos LQ/HQ do software](https://help.autotuner.com/pt/articles/5373143-modos-lq-hq-do-software.md): Qual é a diferença e como mudar
- [Exportar o ficheiro de "error logs"](https://help.autotuner.com/pt/articles/2984939-exportar-o-ficheiro-de-error-logs.md)
- [Protocolos BETA](https://help.autotuner.com/pt/articles/5929978-protocolos-beta.md): Como é que funcionam?
- [Precauções de segurança](https://help.autotuner.com/pt/articles/2984792-precaucoes-de-seguranca.md)
- [Enviar um novo pedido de suporte - bilhete](https://help.autotuner.com/pt/articles/2984856-enviar-um-novo-pedido-de-suporte-bilhete.md)
- [Bosch MEDC17 backup extractor](https://help.autotuner.com/pt/articles/5333410-bosch-medc17-backup-extractor.md): Extrair e modificar a EEPROM e a Flash separadamente e criar uma nova cópia de segurança.
- [Instalação do software](https://help.autotuner.com/pt/articles/2984944-instalacao-do-software.md): e os requisitos mínimos do sistema
- [O AutoTuner consegue modificar ficheiros?](https://help.autotuner.com/pt/articles/4783839-o-autotuner-consegue-modificar-ficheiros.md): Quais sāo as funcionalidades do "Tool" ?
- [Número de série \(ID\) do "Tool"](https://help.autotuner.com/pt/articles/2984991-numero-de-serie-id-do-tool.md)
- [Janela de seleção VAG FRF](https://help.autotuner.com/pt/articles/2984764-janela-de-selecao-vag-frf.md): update, dowgrade and back to stock
- [Como partilhar a localização da centralina "ECU" / ficha "OBD" ?](https://help.autotuner.com/pt/articles/4569783-como-partilhar-a-localizacao-da-centralina-ecu-ficha-obd.md): Envie-nos as suas fotos
- [Como utilizar a função "Datalog" com o AutoTuner](https://help.autotuner.com/pt/articles/3920632-como-utilizar-a-funcao-datalog-com-o-autotuner.md): Procedimento principal + dicas e truques
- [Instalação paralela com outros programas](https://help.autotuner.com/pt/articles/2984963-instalacao-paralela-com-outros-programas.md)
- [Ler a palavra-passe para a centralina/"ECU" Bosch](https://help.autotuner.com/pt/articles/2984801-ler-a-palavra-passe-para-a-centralina-ecu-bosch.md)
- [Significado dos botões](https://help.autotuner.com/pt/articles/2984754-significado-dos-botoes.md): Leitura, escrita, identificação, patch de desbloqueio OBD...
- [Porque é que é sempre necessário reler a centralina antes de escrevê-la?](https://help.autotuner.com/pt/articles/4027883-porque-e-que-e-sempre-necessario-reler-a-centralina-antes-de-escreve-la.md)
- [Significado dos LEDs](https://help.autotuner.com/pt/articles/2984805-significado-dos-leds.md)
- [Seleção de um veículo](https://help.autotuner.com/pt/articles/2984809-selecao-de-um-veiculo.md)
- [Leitura real VS Leitura virtual](https://help.autotuner.com/pt/articles/2984786-leitura-real-vs-leitura-virtual.md): O que é uma leitura virtual?
- [Veículos compatíveis](https://help.autotuner.com/pt/articles/2984789-veiculos-compativeis.md)
- [Os diferentes formatos de ficheiros](https://help.autotuner.com/pt/articles/2984768-os-diferentes-formatos-de-ficheiros.md): master, slave ou backup
- [Ficheiro backup](https://help.autotuner.com/pt/articles/2984015-ficheiro-backup.md): Como é que o utilizo?
- [OBD unlock patch](https://help.autotuner.com/pt/articles/3947574-obd-unlock-patch.md): Desbloqueio de leitura/escrita via OBD

### AutoTuner Cloud

- [AT Cloud - Master operations](https://help.autotuner.com/pt/articles/10868437-at-cloud-master-operations.md)

### Mail-in Unlock

- [Por que escolher o Mail-in Unlock?](https://help.autotuner.com/pt/articles/11562712-por-que-escolher-o-mail-in-unlock.md)
- [Procedimento Passo a Passo](https://help.autotuner.com/pt/articles/11562790-procedimento-passo-a-passo.md): Como funciona concretamente o processo de Mail-in Unlock?
- [Quanto tempo dura a intervenção?](https://help.autotuner.com/pt/articles/11562958-quanto-tempo-dura-a-intervencao.md)
- [O desbloqueio está ligado a um TOOL específico?](https://help.autotuner.com/pt/articles/11563028-o-desbloqueio-esta-ligado-a-um-tool-especifico.md)
- [O preço do Mail-in Unlock é fixo?](https://help.autotuner.com/pt/articles/11563139-o-preco-do-mail-in-unlock-e-fixo.md)
- [E se o pacote se perder?](https://help.autotuner.com/pt/articles/11563371-e-se-o-pacote-se-perder.md)
- [O que acontece se o veículo for atualizado pelo fabricante?](https://help.autotuner.com/pt/articles/11589010-o-que-acontece-se-o-veiculo-for-atualizado-pelo-fabricante.md)
- [Todas as atualizações exigem um Mail-in Unlock?](https://help.autotuner.com/pt/articles/11589047-todas-as-atualizacoes-exigem-um-mail-in-unlock.md)
- [E se o cliente não quiser deixar o veículo?](https://help.autotuner.com/pt/articles/11589056-e-se-o-cliente-nao-quiser-deixar-o-veiculo.md)
- [Cláusulas de Exclusão](https://help.autotuner.com/pt/articles/11589118-clausulas-de-exclusao.md)
- [E se o UNLOCK falhar apesar da ECU estar funcional?](https://help.autotuner.com/pt/articles/11589183-e-se-o-unlock-falhar-apesar-da-ecu-estar-funcional.md)
- [Como funciona o IVA nas compras dentro da União Europeia?](https://help.autotuner.com/pt/articles/12570634-como-funciona-o-iva-nas-compras-dentro-da-uniao-europeia.md)
- [❓ Por que o valor declarado do meu produto é de €50?](https://help.autotuner.com/pt/articles/12831442-por-que-o-valor-declarado-do-meu-produto-e-de-50.md)

### Acessórios

- [Cabo universal + caixa universal](https://help.autotuner.com/pt/articles/2984815-cabo-universal-caixa-universal.md): ATUC050
- [Fonte de alimentação - adaptador de corrente](https://help.autotuner.com/pt/articles/2984844-fonte-de-alimentacao-adaptador-de-corrente.md): ATPS01
- [Sonda Bosch](https://help.autotuner.com/pt/articles/2984821-sonda-bosch.md): ATP050
- [Operações de "OBD"](https://help.autotuner.com/pt/articles/2984854-operacoes-de-obd.md)
- [Personalização de hardware e software do AutoTuner](https://help.autotuner.com/pt/articles/2984739-personalizacao-de-hardware-e-software-do-autotuner.md)

### Conta de cliente & "Master/Slave"

- [Sem subscrição, actualizações gratuitas.](https://help.autotuner.com/pt/articles/6340621-sem-subscricao-actualizacoes-gratuitas.md): Como é que o AutoTuner pode funcionar sem uma subscrição?
- [Encriptar e desencriptar ficheiros e backup "Slaves"](https://help.autotuner.com/pt/articles/2984977-encriptar-e-desencriptar-ficheiros-e-backup-slaves.md)
- [Contas avançadas para utilizadores "Masters"](https://help.autotuner.com/pt/articles/5612192-contas-avancadas-para-utilizadores-masters.md): Funcionalidades dedicadas para si e para os seus "Slaves"
- [Criar uma conta - registo](https://help.autotuner.com/pt/articles/2984997-criar-uma-conta-registo.md)
- [Como associar o "Tool" à sua conta](https://help.autotuner.com/pt/articles/2984967-como-associar-o-tool-a-sua-conta.md): "Tool" activado mas ainda não associado
- [Conectar o "Tool" para uma nova conta](https://help.autotuner.com/pt/articles/5332610-conectar-o-tool-para-uma-nova-conta.md)
- [Diferença entre "Master Tool" e "Slave Tool"](https://help.autotuner.com/pt/articles/2984985-diferenca-entre-master-tool-e-slave-tool.md)
- [Tool em segunda mão](https://help.autotuner.com/pt/articles/4126796-tool-em-segunda-mao.md): O que precisa de saber
- [Actualizações gratuitas](https://help.autotuner.com/pt/articles/2984812-actualizacoes-gratuitas.md): Como posso atualizar manualmente a lista de veículos ?
- [Alterar o "Master" ou atualizar um "Slave" para "Master"](https://help.autotuner.com/pt/articles/3711001-alterar-o-master-ou-atualizar-um-slave-para-master.md)
- [Plug-in WinOLS EVC para gerir ficheiros "Slave"](https://help.autotuner.com/pt/articles/5688755-plug-in-winols-evc-para-gerir-ficheiros-slave.md): Encriptação/desencriptação automática através do WinOLS
- [Nova API \(a partir de 01-04-2025\)](https://help.autotuner.com/pt/articles/10682405-nova-api-a-partir-de-01-04-2025.md): Aqui está o novo funcionamento da API AutoTuner.
- [Validade dos ficheiros slave](https://help.autotuner.com/pt/articles/11927984-validade-dos-ficheiros-slave.md)

### FAQ DA ECU E TCU

- [V46.X](https://help.autotuner.com/pt/articles/4626066-v46-x.md): Pode aparecer a seguinte mensagem de erro:
- [Denso VEA](https://help.autotuner.com/pt/articles/4626012-denso-vea.md): Renesas & Freescale
- [MED17.7.5](https://help.autotuner.com/pt/articles/4626044-med17-7-5.md): \[Could not enter programming mode: 10 F1\]
- [EDC17CP45](https://help.autotuner.com/pt/articles/4626072-edc17cp45.md): Erro ao escrever no "OBD": “Failed to enter extended mode: 31 22”.
- [SID305](https://help.autotuner.com/pt/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/pt/articles/4626083-sid208.md)
- [Caixa de velocidades automática Getrag DC4](https://help.autotuner.com/pt/articles/4630908-caixa-de-velocidades-automatica-getrag-dc4.md): Impossibilidade de leitura no Renault
- [Modo dyno da McLaren](https://help.autotuner.com/pt/articles/4222514-modo-dyno-da-mclaren.md): Como activá-lo

## 简体中文

### 基本用途

- [通过智能手机跟进您的支持票](https://help.autotuner.com/zh-CN/articles/6882188-通过智能手机跟进您的支持票.md)
- [LQ/HQ软件模式](https://help.autotuner.com/zh-CN/articles/5373143-lq-hq软件模式.md): 有什么区别以及如何转换
- [技术支持，导出 Log 文件](https://help.autotuner.com/zh-CN/articles/2984939-技术支持-导出-log-文件.md)
- [BETA协议](https://help.autotuner.com/zh-CN/articles/5929978-beta协议.md): BETA计划是如何工作的？
- [安全注意事项](https://help.autotuner.com/zh-CN/articles/2984792-安全注意事项.md)
- [如何提交一份客户服务请求单](https://help.autotuner.com/zh-CN/articles/2984856-如何提交一份客户服务请求单.md): 联系客服
- [BOSCH MEDC17备份提取工具](https://help.autotuner.com/zh-CN/articles/5333410-bosch-medc17备份提取工具.md): 分别提取和更新EEPROM和Flash
- [软件下载和设置](https://help.autotuner.com/zh-CN/articles/2984944-软件下载和设置.md): 如何安装和设置AutoTuner软件
- [AutoTuner可以修改文件吗？](https://help.autotuner.com/zh-CN/articles/4783839-autotuner可以修改文件吗.md): AutoTuner提供哪些功能？
- [工具序列号 \(ID\)](https://help.autotuner.com/zh-CN/articles/2984991-工具序列号-id.md): 如何找出你的设备ID
- [VAG FRF 原始文件升降级](https://help.autotuner.com/zh-CN/articles/2984764-vag-frf-原始文件升降级.md)
- [如何增加一个ECU/OBD的位置？](https://help.autotuner.com/zh-CN/articles/4569783-如何增加一个ecu-obd的位置.md): 把你的ECU/OBD位置图片发给我们
- [Datalogging 操作明细](https://help.autotuner.com/zh-CN/articles/3920632-datalogging-操作明细.md): 主要步骤+提示+技巧
- [AT 软件与其他任何设备软件兼容](https://help.autotuner.com/zh-CN/articles/2984963-at-软件与其他任何设备软件兼容.md)
- [Bosch ECU 密码读取](https://help.autotuner.com/zh-CN/articles/2984801-bosch-ecu-密码读取.md)
- [按钮的意思](https://help.autotuner.com/zh-CN/articles/2984754-按钮的意思.md): 读取，写入，识别，OBD解锁补丁...
- [为什么要在写入调整后的文件之前总是读取ECU？](https://help.autotuner.com/zh-CN/articles/4027883-为什么要在写入调整后的文件之前总是读取ecu.md)
- [设备接口 LED 亮灯含义](https://help.autotuner.com/zh-CN/articles/2984805-设备接口-led-亮灯含义.md)
- [车辆选择](https://help.autotuner.com/zh-CN/articles/2984809-车辆选择.md)
- [虚拟阅读 VS 正常阅读](https://help.autotuner.com/zh-CN/articles/2984786-虚拟阅读-vs-正常阅读.md): 什么是虚拟阅读？
- [同伴和支持的车辆](https://help.autotuner.com/zh-CN/articles/2984789-同伴和支持的车辆.md): 车辆名单
- [文件格式](https://help.autotuner.com/zh-CN/articles/2984768-文件格式.md): Master, Slave & Backup
- [备份-文件](https://help.autotuner.com/zh-CN/articles/2984015-备份-文件.md): 如何使用
- [OBD Unlock on Bench 或者 on Boot 解锁](https://help.autotuner.com/zh-CN/articles/3947574-obd-unlock-on-bench-或者-on-boot-解锁.md)

### Mail-in Unlock

- [为什么选择 Mail-in Unlock（远程解锁）？](https://help.autotuner.com/zh-CN/articles/11562712-为什么选择-mail-in-unlock-远程解锁.md)
- [逐步操作流程](https://help.autotuner.com/zh-CN/articles/11562790-逐步操作流程.md): 远程解锁过程具体是怎样进行的？
- [干预需要多长时间？](https://help.autotuner.com/zh-CN/articles/11562958-干预需要多长时间.md)
- [解锁是否与特定 tool 相关联？](https://help.autotuner.com/zh-CN/articles/11563028-解锁是否与特定-tool-相关联.md)
- [Mail-in Unlock 的价格是固定的吗？](https://help.autotuner.com/zh-CN/articles/11563139-mail-in-unlock-的价格是固定的吗.md)
- [如果包裹丢失了怎么办？](https://help.autotuner.com/zh-CN/articles/11563371-如果包裹丢失了怎么办.md)
- [如果制造商对车辆进行了更新，会发生什么？](https://help.autotuner.com/zh-CN/articles/11589010-如果制造商对车辆进行了更新-会发生什么.md)
- [所有更新都需要 Mail-in Unlock 吗？](https://help.autotuner.com/zh-CN/articles/11589047-所有更新都需要-mail-in-unlock-吗.md)
- [如果客户不愿意留下他们的车辆怎么办？](https://help.autotuner.com/zh-CN/articles/11589056-如果客户不愿意留下他们的车辆怎么办.md)
- [免责条款](https://help.autotuner.com/zh-CN/articles/11589118-免责条款.md)
- [如果UNLOCK失败但ECU工作正常怎么办？](https://help.autotuner.com/zh-CN/articles/11589183-如果unlock失败但ecu工作正常怎么办.md)
- [❓ 為什麼我的產品申報價值為 50 歐元？](https://help.autotuner.com/zh-CN/articles/12831442-為什麼我的產品申報價值為-50-歐元.md)

### 辅具

- [通用电缆+通用盒](https://help.autotuner.com/zh-CN/articles/2984815-通用电缆-通用盒.md): ATC050
- [电源转换插头](https://help.autotuner.com/zh-CN/articles/2984844-电源转换插头.md): ATPS001
- [Bosch探头](https://help.autotuner.com/zh-CN/articles/2984821-bosch探头.md)
- [OBD 电缆](https://help.autotuner.com/zh-CN/articles/2984854-obd-电缆.md)
- [AutoTuner硬件和软件](https://help.autotuner.com/zh-CN/articles/2984739-autotuner硬件和软件.md): 定制品牌

### 帐户 & Master/Slave

- [无需订阅，免费更新。](https://help.autotuner.com/zh-CN/articles/6340621-无需订阅-免费更新.md): 在没有订阅的情况下，它是如何运作的？
- [如何解密 slave 文件和备份](https://help.autotuner.com/zh-CN/articles/2984977-如何解密-slave-文件和备份.md)
- [升级 master 账户](https://help.autotuner.com/zh-CN/articles/5612192-升级-master-账户.md): 为你和你的奴隶提供专门的功能
- [如何注册?](https://help.autotuner.com/zh-CN/articles/2984997-如何注册.md): 创建您的 AutoTuner 帐户
- [如何将你的工具链接到你的账户](https://help.autotuner.com/zh-CN/articles/2984967-如何将你的工具链接到你的账户.md)
- [Tool转移到一个新的帐户](https://help.autotuner.com/zh-CN/articles/5332610-tool转移到一个新的帐户.md): 改变工具的所有者
- [Master Tool和 Slave Tool有什么区别？](https://help.autotuner.com/zh-CN/articles/2984985-master-tool和-slave-tool有什么区别.md)
- [二手Tool](https://help.autotuner.com/zh-CN/articles/4126796-二手tool.md): 你需要注意的是。
- [更新车型列表](https://help.autotuner.com/zh-CN/articles/2984812-更新车型列表.md)
- [Slave 设备转移和升级](https://help.autotuner.com/zh-CN/articles/3711001-slave-设备转移和升级.md): 操作流程
- [EVC WinOLS设置格slave恩文件管理](https://help.autotuner.com/zh-CN/articles/5688755-evc-winols设置格slave恩文件管理.md): 通过WinOLS加密/解密从属文件
- [新API（截至2025年1月4日）](https://help.autotuner.com/zh-CN/articles/10682405-新api-截至2025年1月4日.md): 以下是AutoTuner API的工作方式。
- [Slave 文件的有效期](https://help.autotuner.com/zh-CN/articles/11927984-slave-文件的有效期.md)

### ECU & TCU 常见问题

- [V46.X](https://help.autotuner.com/zh-CN/articles/4626066-v46-x.md)
- [Denso VEA](https://help.autotuner.com/zh-CN/articles/4626012-denso-vea.md): Renesas & Freescale
- [MED17.7.5](https://help.autotuner.com/zh-CN/articles/4626044-med17-7-5.md)
- [EDC17CP45](https://help.autotuner.com/zh-CN/articles/4626072-edc17cp45.md)
- [SID305](https://help.autotuner.com/zh-CN/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/zh-CN/articles/4626083-sid208.md)
- [Getrag DC4 TCU](https://help.autotuner.com/zh-CN/articles/4630908-getrag-dc4-tcu.md): 无法阅读的雷诺
- [迈凯伦的代诺模式](https://help.autotuner.com/zh-CN/articles/4222514-迈凯伦的代诺模式.md): 如何启用它

## Español

### Uso básico

- [Seguimiento de las solicitudes de asistencia con su smartphone](https://help.autotuner.com/es/articles/6882188-seguimiento-de-las-solicitudes-de-asistencia-con-su-smartphone.md): Escanee el código QR y descargue fotos fácilmente
- [Modos LQ/HQ del programa](https://help.autotuner.com/es/articles/5373143-modos-lq-hq-del-programa.md): Cuáles son las diferencias y cómo activarlas
- [Exportar el archivo de logs de errores](https://help.autotuner.com/es/articles/2984939-exportar-el-archivo-de-logs-de-errores.md)
- [Protocolos BETA](https://help.autotuner.com/es/articles/5929978-protocolos-beta.md): ¿Cómo funcionan?
- [Precauciones de uso - seguridad](https://help.autotuner.com/es/articles/2984792-precauciones-de-uso-seguridad.md)
- [Presentar una nueva solicitud de asistencia - ticket](https://help.autotuner.com/es/articles/2984856-presentar-una-nueva-solicitud-de-asistencia-ticket.md)
- [Bosch MEDC17 backup extractor](https://help.autotuner.com/es/articles/5333410-bosch-medc17-backup-extractor.md): Extraer y modificar la EEPROM y la Flash separado y crear un nuevo backup.
- [Instalación del software](https://help.autotuner.com/es/articles/2984944-instalacion-del-software.md): y los requisitos mínimos del sistema
- [¿Puede AutoTuner modificar los archivos?](https://help.autotuner.com/es/articles/4783839-puede-autotuner-modificar-los-archivos.md): ¿Cuáles son las funcionalidades de la herramienta?
- [Número de serie de la herramienta \(ID\)](https://help.autotuner.com/es/articles/2984991-numero-de-serie-de-la-herramienta-id.md)
- [Ventana de selección VAG FRF](https://help.autotuner.com/es/articles/2984764-ventana-de-seleccion-vag-frf.md): actualizar, bajar de categoría y retornar al original
- [¿Cómo puedo compartir una ranura ECU/OBD?](https://help.autotuner.com/es/articles/4569783-como-puedo-compartir-una-ranura-ecu-obd.md): Envíenos sus fotos
- [Cómo utilizar la función de datalog con AutoTuner](https://help.autotuner.com/es/articles/3920632-como-utilizar-la-funcion-de-datalog-con-autotuner.md): Procedimiento principal + consejos y trucos
- [Instalación en paralelo con otros programas](https://help.autotuner.com/es/articles/2984963-instalacion-en-paralelo-con-otros-programas.md)
- [Lectura de la contraseña para la ECU de Bosch](https://help.autotuner.com/es/articles/2984801-lectura-de-la-contrasena-para-la-ecu-de-bosch.md)
- [Significación de los botones](https://help.autotuner.com/es/articles/2984754-significacion-de-los-botones.md): Lectura, escritura, identificación, patch de desbloqueo OBD...
- [¿Por qué hay que leer siempre la centralita antes de escribir?](https://help.autotuner.com/es/articles/4027883-por-que-hay-que-leer-siempre-la-centralita-antes-de-escribir.md)
- [Significado de los LEDs](https://help.autotuner.com/es/articles/2984805-significado-de-los-leds.md)
- [Selección de un vehículo](https://help.autotuner.com/es/articles/2984809-seleccion-de-un-vehiculo.md)
- [Lectura real VS lectura virtual \(virtual read\)](https://help.autotuner.com/es/articles/2984786-lectura-real-vs-lectura-virtual-virtual-read.md): ¿Qué es una lectura virtual?
- [Vehículos compatibles](https://help.autotuner.com/es/articles/2984789-vehiculos-compatibles.md)
- [Los diferentes formatos de archivo](https://help.autotuner.com/es/articles/2984768-los-diferentes-formatos-de-archivo.md): master, slave o backup
- [Archivo de copia de seguridad \(backup\)](https://help.autotuner.com/es/articles/2984015-archivo-de-copia-de-seguridad-backup.md): ¿Cómo utilizarlo?
- [OBD unlock patch](https://help.autotuner.com/es/articles/3947574-obd-unlock-patch.md): Desbloqueo de lectura/escritura en OBD

### AutoTuner Cloud

- [AT Cloud - Master operations](https://help.autotuner.com/es/articles/10868437-at-cloud-master-operations.md)

### Mail-in Unlock

- [¿Por qué elegir el Mail-in Unlock?](https://help.autotuner.com/es/articles/11562712-por-que-elegir-el-mail-in-unlock.md)
- [¿Cómo se lleva a cabo concretamente el proceso de Mail-in Unlock?](https://help.autotuner.com/es/articles/11562790-como-se-lleva-a-cabo-concretamente-el-proceso-de-mail-in-unlock.md): Procedimento Passo a Passo
- [¿Cuánto tiempo dura la intervención?](https://help.autotuner.com/es/articles/11562958-cuanto-tiempo-dura-la-intervencion.md)
- [¿Está el desbloqueo vinculado a un TOOL específico?](https://help.autotuner.com/es/articles/11563028-esta-el-desbloqueo-vinculado-a-un-tool-especifico.md)
- [¿El precio del Mail-in Unlock es fijo?](https://help.autotuner.com/es/articles/11563139-el-precio-del-mail-in-unlock-es-fijo.md)
- [¿Y si se pierde el paquete?](https://help.autotuner.com/es/articles/11563371-y-si-se-pierde-el-paquete.md)
- [¿Qué ocurre si el fabricante actualiza el vehículo?](https://help.autotuner.com/es/articles/11589010-que-ocurre-si-el-fabricante-actualiza-el-vehiculo.md)
- [¿Todas las actualizaciones requieren un Mail-in Unlock?](https://help.autotuner.com/es/articles/11589047-todas-las-actualizaciones-requieren-un-mail-in-unlock.md)
- [¿Y si el cliente no quiere dejar su vehículo?](https://help.autotuner.com/es/articles/11589056-y-si-el-cliente-no-quiere-dejar-su-vehiculo.md)
- [Cláusulas de Exclusión](https://help.autotuner.com/es/articles/11589118-clausulas-de-exclusion.md)
- [¿Qué pasa si el UNLOCK falla a pesar de que la ECU funciona?](https://help.autotuner.com/es/articles/11589183-que-pasa-si-el-unlock-falla-a-pesar-de-que-la-ecu-funciona.md)
- [¿Cómo funciona el IVA en las compras dentro de la Unión Europea?](https://help.autotuner.com/es/articles/12570634-como-funciona-el-iva-en-las-compras-dentro-de-la-union-europea.md)
- [❓ ¿Por qué el valor declarado de mi producto es de 50 €?](https://help.autotuner.com/es/articles/12831442-por-que-el-valor-declarado-de-mi-producto-es-de-50.md)

### Acesorios

- [Câble universel + caja universal](https://help.autotuner.com/es/articles/2984815-cable-universel-caja-universal.md): ATUC050
- [Alimentación: adaptador de red](https://help.autotuner.com/es/articles/2984844-alimentacion-adaptador-de-red.md): ATPS01
- [Probe Bosch](https://help.autotuner.com/es/articles/2984821-probe-bosch.md): ATP050
- [Operaciones en OBD](https://help.autotuner.com/es/articles/2984854-operaciones-en-obd.md)
- [Personalización del software y de la herramienta \(logotipo\)](https://help.autotuner.com/es/articles/2984739-personalizacion-del-software-y-de-la-herramienta-logotipo.md)

### Cuenta Clîente y Master / Slave

- [No hay suscripción, las actualizaciones son gratuitas.](https://help.autotuner.com/es/articles/6340621-no-hay-suscripcion-las-actualizaciones-son-gratuitas.md): ¿Cómo puede funcionar AutoTuner sin una suscripción?
- [Criptar y decriptar archivos y backups slaves](https://help.autotuner.com/es/articles/2984977-criptar-y-decriptar-archivos-y-backups-slaves.md)
- [Cuentas avanzadas para usuarios master](https://help.autotuner.com/es/articles/5612192-cuentas-avanzadas-para-usuarios-master.md): Funciones exclusivas para usted y sus slave
- [Crear una cuenta - registro](https://help.autotuner.com/es/articles/2984997-crear-una-cuenta-registro.md)
- [Cómo vincular la herramienta a su cuenta](https://help.autotuner.com/es/articles/2984967-como-vincular-la-herramienta-a-su-cuenta.md): Herramienta activada pero aún no vinculada
- [Ligar una Tool a una nueva cuenta](https://help.autotuner.com/es/articles/5332610-ligar-una-tool-a-una-nueva-cuenta.md): Transferencia de propiedad
- [¿Cuál es la diferencia entre la herramienta Master Tool y la Slave Tool?](https://help.autotuner.com/es/articles/2984985-cual-es-la-diferencia-entre-la-herramienta-master-tool-y-la-slave-tool.md)
- [Tool de segunda mano](https://help.autotuner.com/es/articles/4126796-tool-de-segunda-mano.md): Lo que hay que saber.
- [Actualizaciones gratuitas](https://help.autotuner.com/es/articles/2984812-actualizaciones-gratuitas.md): ¿Cómo puedo actualizar manualmente la lista de vehículos?
- [Cambio de master o actualización de una herramienta Slave a Master](https://help.autotuner.com/es/articles/3711001-cambio-de-master-o-actualizacion-de-una-herramienta-slave-a-master.md): Procedimiento
- [Plugin WinOLS EVC para la gestión de archivos Slave](https://help.autotuner.com/es/articles/5688755-plugin-winols-evc-para-la-gestion-de-archivos-slave.md): Encriptado/descriptado automático a través de WinOLS
- [Nueva API \(a partir del 01-04-2025\)](https://help.autotuner.com/es/articles/10682405-nueva-api-a-partir-del-01-04-2025.md): Este es el nuevo funcionamiento de la API AutoTuner.
- [Validez de los archivos slave](https://help.autotuner.com/es/articles/11927984-validez-de-los-archivos-slave.md)

### ECU & TCU, Preguntas más frecuentes

- [V46.X](https://help.autotuner.com/es/articles/4626066-v46-x.md): A veces aparece el siguiente mensaje de error:
- [Denso VEA](https://help.autotuner.com/es/articles/4626012-denso-vea.md): RENESAS o FREESCALE
- [MED17.7.5](https://help.autotuner.com/es/articles/4626044-med17-7-5.md): \[Could not enter programming mode: 10 F1\]
- [EDC17CP45](https://help.autotuner.com/es/articles/4626072-edc17cp45.md): Error al escribir en OBD:“Failed to enter extended mode: 31 22”
- [SID305](https://help.autotuner.com/es/articles/4626077-sid305.md)
- [SID208](https://help.autotuner.com/es/articles/4626083-sid208.md)
- [Caja de cambios automática Getrag DC4](https://help.autotuner.com/es/articles/4630908-caja-de-cambios-automatica-getrag-dc4.md): Imposible de leer en Renault
- [Modo dyno McLaren](https://help.autotuner.com/es/articles/4222514-modo-dyno-mclaren.md): Cómo activarlo

### Dealer

- [Cómo activar una herramienta](https://help.autotuner.com/es/articles/9827330-como-activar-una-herramienta.md): Cómo pedir una activación